Wicresoft welcome motivated professionals to join us within the position of Technical Support Engineer for the project of Microsoft - Office 365!
Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002. Shanghai Wicresoft Co., Ltd. is a first-class international IT services provider with headquarters in Shanghai, China and 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions.
We are looking for professionals with engineering/technical background for training and further employment as a Technical Support Engineer. In our Shanghai office, alongside other international colleagues you will be taught all required technical skills for the position. There will also be classes to help you improve your English, opportunities to meet amazing colleagues, and receive all the support needed to live a happy and productive life here.
Responsibilities
Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
Manage relationships with multiple customers, partners and collaborate with MS people
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
Document incidents, report customer suggestions and technical issues to Microsoft
Requirements
Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
Good English written and oral skills
Good grammar and spelling in written communications
Ability to multitask among multiple customers and applications
Ability to work with complex procedures and program guidelines
Patience and Empathy in customer interactions
Active listening skills
Inbound customer service skillset in field of software technologies
Familiar with application tools used at call centers
We offer:
Competitive salary (1000 1200 USD + bonuses)
Accommodation in Shanghai
Flight ticket to Shanghai
Food (lunches provided)
Life insurance
Continuous training of hard and soft skills
Free English courses in the office
Motivated and highly professional team to work with
Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)
Corporate events
Apply and Contact Info:
We ask interested candidates to send their resume by email to Iulian M. ([email protected]) or add Wechat account: iulianmi
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